Fintech Horror Stories - Big Banks’ Customer Service on Twitter

This week we focus on HSBC UK, Santander Spain, and Bank of America

This week in Fintech Horror Stories, we spend time visiting with some of the biggest banks in the world, specifically with their customer service pages on Twitter. Everything we’ve talked about over the last few weeks in previous editions of this newsletter in terms of consumer frustrations - the stakes, the regulatory issues, etc - is amplified numerou…